***There are no returns, exchanges, or refunds given on subscription or one time purchase boxes, or on books. ALL SALES ARE FINAL. Please read the FAQ's and Totally Booked Crate policies prior to ordering.***
***We reserve the right to change the FAQ & Terms at any time***
Totally Booked Crate is a book box that is put together by hand by our team (which is a family of 4) and sprinkled with lots of love. You will receive one newly released/bestseller from the genre you chose and 3-5 bookish goodies to your door. We offer our subscribers romance, historical, new adult, and young adult. Variety is what makes our crate special. Our crates are based on a theme for that month. The theme is for all subscribers, regardless of genre. We pick a random theme or a theme based on a book being featured in the box month's in advance. We will mainly be basing our theme on the YA/fantasy book we are featuring in our crate that month.
Our subscribers range in ages from 16 to 50+ years old. We try our best to create and curate items that appeal to this wide range of subscribers, which as you can imagine is not easy to do as each persons tastes are very different. On occasion you may feel an item is a little young for you or a little old for you and this is why. We try our best to accommodate multiple age groups because of all the genres we offer, which is also why we prefer doing random themes. We also want to expose readers to all sorts of books, genres, and authors within the genres we offer. Which I must say we do a pretty good job with. So how do you know if Totally Booked Crate is the box for you? If you enjoy bookish goodies and new books from the genre of your choice, then you'll enjoy this box. **Please read our entire FAQ prior to placing an order.**
Choose your subscription, the TBC team works hard putting your crate together, the box is delivered to you monthly, enjoy your book and bookish goodies! Then repeat and fall in love with us! Don't forget to share, share, share! We love seeing pictures of our crate. Boxes typically ship on the 5th of the following month for ALL orders made that month. Keep in mind this is a one-two people business so it takes time to put the box together, print labels, send emails, and set up for boxes to be picked up and shipped. That is why we need time from the 5th- 10th of the following month. For example, if you ordered a January box, you won't receive an email until anywhere from the 5th-10th of February. These dates can vary based on the release date of the book or if the shipping trolls delay everything. Sometimes you won't receive your crate until the first week of the following month. **Please read our entire FAQ prior to placing an order.**
Our subscription boxes are $29.99 plus shipping. Tax may be included to your order based on location. Buying a subscription whether it's a monthly or a prepay plan is always the cheapest way to get a box, they are slightly discounted as a perk to our monthly subscribers. One-time purchase boxes in the shop are a slightly higher price for the convenience of not having to have a subscription that renews. Some people prefer the one-time purchase boxes, even though they know they are higher priced because they don't want a monthly subscription or so they don't have to think about renewal whereas others prefer to know they have a spot in the next box reserved if they want it.
When you purchase a book box subscription you are paying for a new release/best selling book usually released within the last 45-90 days to be delivered to your house in our beautiful book box with any author swag such as author letters, promotional items, and bookplates. Sometimes we even surprise you with an autographed book. Each month we will include 3-5 items inspired by the theme or featured book. These GIFTS could include pins, magnets, candles, bath products, beauty products, mugs, tote-bags, or tee shirts. We hire vendors in advance and secure items in advance and this is why we do not offer refunds or exchanges on subscription boxes or one-time purchase boxes. **Please read our entire FAQ prior to placing an order.**
Discounts?! Who doesn't love discounts! Discounts are available through our reps or through special sales we have for that month and must be applied at checkout. We cannot go back in and add the code for you the Cratejoy system does not have that option. Please take the time to seek out codes prior to purchase. There is always a spot at checkout to enter the code. All coupon codes apply to boxes only, not shipping charges. One-time purchased boxes can also use codes. **Please read our entire FAQ prior to placing an order.**
For monthly recurring subscriptions: You will be charged for your first box when you order your subscription and again on the 1st of each month, until you decide to cancel. Your subscription will renew every 1st of the month, regardless if you received your crate. If you subscribed anywhere from the 23rd - the end of the month you will not be charged until the following month. For example, if you subscribed on September 23rd your subscription will renew on November 1st. If you subscribed on September 21st your subscription will renew on October 1st. The way renewals work is on the 1st of every month the Cratejoy billing system automatically charges your card on file. If the card declines it will continue to charge your card every day for 7-10 days until it goes through. We have no control over that it is an automatic system. Please make sure you have the funds available during renewals we are not responsible for any fees your bank or card charges because of insufficient funds. If you would like to delay your renewal date by 7 days you must email us before the renewal date so that we can set it up for you. For the discounted prepay subscription: You will pay for the subscription upfront + 3 month shipping and it will renew after you have received all of your boxes, unless you choose to cancel. NO REFUNDS WILL BE GIVEN ONCE YOUR SUBSCRIPTION RENEWS.
Boxes typically ship on the 5th-10th for ALL orders. These dates can vary based on the release date of the book or if the shipping trolls delay everything. Sometimes you won't receive your crate until the first week of the following month. For Canada and International orders we ship over 3 days in waves starting the 5th. For US orders we ship over 5 days in waves starting the 8th and last day of shipment being around the 10th of the following month. However, sometimes this is not always possible because of delays. Please note it may take 48 hours for your tracking to become active. So if you are in the last wave (8th) you may not see movement on the tracking until the 10th. **Please read our entire FAQ prior to placing an order.**
We would love to work with you! Please send us an email at email@example.com so that we can collaborate. We look forward to reviewing manuscripts, books, and other promotional material for consideration into our book box. All books and themes are chosen 3-6+ months in advance so early planning is essential.
We would love to work with you! Send us more information about your business/products to firstname.lastname@example.org You must also be willing to send us samples of your products. Unfortunately, due to the amount of inquiries we receive, we can't respond to every email. If we're interested in your items we'll let you know!
Please enter one of our rep searches on Instagram. Everyone is more than welcome and encouraged to photograph and or video their unboxing and tag us @totallybookedcrate and #totallybookedcrate #getbooked #totallybooked #tbcunboxing We will be hosting photo contests for the boxes throughout the months and using these tags to find your photos and make you a winner. We have stalker like tendencies so we may even stalk you and ask you to be a Rep or send you a box for review! Please do not email or message us asking for free boxes or to rep for us.
We strive to bring you the latest and greatest books available. We know other book box companies do the same. Our boxes are planned 3-6+ months in advance. All the Authors, goodies, and themes are decided and in the works months before the box gets to you. So once we've decided on a book and theme it is set in stone for us. Chances are that somewhere down the line another book box will choose the same book we have chosen. Please know that if you subscribe to multiple book boxes this is a risk you are taking. We do not offer duplicate book partial refunds. We suggest that if you are going to take this risk you know that you may get two copies of the same book. Our recommendation is that you share the extra book with a friend or host a giveaway. We try our best to pick different books from other book boxes, but since the book picks are kept secret we cannot guarantee this. **Please read our entire FAQ prior to placing an order.**
We are sad to see you go and hope that you will join us again here at My Guilty Pleasures Book Crate/Totally Booked Crate. To cancel simply login to your account on our site. From there click ACCOUNT. Click EDIT to get into the subscription and then click CANCEL SUBSCRIPTION. It is extremely important that you make sure you cancel your subscription by the last day of the current month, before the 1st of the new month. Otherwise, you will be billed again on the first of the month and WILL receive the next month's box. We do not do refunds on paid subscriptions, we fulfill what has been paid for and will not charge you beyond that. We do not cancel subscriptions you must log in and cancel it yourself for security reasons. Even if you purchase a subscription and then cancel your subscription the same day, you will still receive the box(es) you paid for and then no more after that. Your subscription will not renew after you have cancelled.
For example if you are on a monthly cycle and you paid for your first box and then you choose to cancel, you will still receive the first paid for box but your account will not renew and you will not receive anymore boxes. If you are on a 3 month pre-paid cycle and cancel after your 1st box you will still receive two more boxes but after that your account will not renew. Cancelling cancels the renewing process, you still receive the boxes you paid for. Even if you order a monthly or prepaid subscription and cancel the next day you will still receive all boxes that are paid for. We do not offer refunds/exchanges on paid subscription boxes or one-time purchase boxes. ALL SALES ARE FINAL. THERE ARE NO REFUNDS!
No, we do not. In the event we have any extra boxes they will be listed for sale at www.totallybookedcrate.com/ in the "ONE-TIME PURCHASE" section, but you cannot exchange your box for a different month's box. We do not give refunds/exchanges on paid subscription boxes or one-time purchase boxes. We do not accept returns on boxes. Once a box is purchased we order all items for it and the box is accounted for to the subscriber. We do not give ANY refunds! If a box is returned to us via USPS it is the buyers responsibility to pay for reshipment. Boxes returned to sender by the post office or refused by the buyer will ONLY be reshipped at the buyers expense. No refunds are given for returned boxes. We will tell you exact shipping charges and those can be paid via Paypal. If you do not have a Paypal we can set up a shipping listing for you. To be very clear if a box is returned to us it is the customers responsibility to pay for reshipment. Please double check your mailing address when you sign up and update it if you move. **Please read our entire FAQ prior to placing an order.**
When we ship your box, you will receive a tracking number via the email you provided when you signed up. Once your package is dropped off at the USPS, it is the responsibility of the Postal Service to get your package to you. If you do not receive your package, please e-mail us and we will track the package to the best of our ability. Please contact us via email within 7 days of your package not arriving. For Canada or International orders you will have to track it at your local post office. Please note that in some countries the USPS and your local post office do not communicate and tracking may not update until delivered. It is extremely important that you watch your tracking and have someone there to receive your package when it is out for delivery. Unfortunately, we are unable to replace lost or stolen packages because we did our part, which was preparing your box and getting it to the post office. Once we take it to the post office it then becomes the USPS responsibility to get it to you. We are a small business and cannot refund/replace packages for postal service mistakes. Besides, when you purchase something from a regular store and it was lost/stolen are you able to get a refund or replacement? No, so the same policies apply to an online store/small business.
If a package is lost, returned to sender, or failed delivery for something not our fault it will be sent back to us and it will be up to the customer to pay to have it reshipped. Please keep an eye out for your box especially around the holidays. It is very important that you know when your package is to arrive and that it has a safe place to be left. We are not responsible if your postman leaves it on the porch/outside mailbox or in the rain while you were out of town. We suggest you arrange with a neighbor to safeguard your package while you are away. If you are moving please let us know prior to our ship date by logging in and manually updating your address. Again, once your box has been taken to USPS we are no longer responsible. It is your responsibility to update all account information. For US customers, each package will be shipped via Priority Mail and insured if damage to the boxes items occurs a claim will need to be filed with the USPS. Photos of damage will need to be provided by the customer. These claims can take months to resolve and that is out of our hands. We have never had this issue occur and hope it never does. If your package is returned to us it is the buyers responsibility to have the package reshipped by paying the reshipment fee. Boxes returned to sender by the post office or refused by the buyer will ONLY be reshipped at the buyers expense. No refunds are given for returned boxes. We will tell you exact shipping charges and those can be paid via Paypal payment. If you do not have a Paypal we can set up a shipping listing for you. **Please read our entire FAQ prior to placing an order.**
We try our best to give new and exciting items to our subscribers these items in the past have included full size candles, body soaps, mini candles, lip balm, hand soaps, chapstick, bath bombs and cookies. We know weather is different around the globe, however we simply cannot be held responsible for weather or your mailman leaving it on your porch. We ask that you take this into account when placing an order when weather is extreme where you live. We are currently shipping US priority mail which is 2 to 3 days US. We do our best to get packages to you quickly. These packages have the potential to sit in hot or cold mail trucks for a lengthy amount of time. Please note that a frozen or melted item is not a broken item. Soap can be melted in microwave and poured in any mold to regain shape making it still smell great and be usable. Candles can re-harden at room temperature or be place in the refrigerator for a brief period of time. Unfortunately, we cannot replace/give a refund for these items. A claim will have to be placed through USPS, which we would need pictures. This process may take months this process is out of our hands. **Please read our entire FAQ prior to placing an order.**
We do our best to ensure that everyone gets each item in their box since each item is accounted for by order. We understand that the USPS/postal service can be rough on boxes, which can cause books to be bent, fragile items to break etc. They don't handle them with love and care like we do! When we package the crates all items are new and in good condition. If an item arrives broken/damaged please contact us via email right away within 7 days of delivery and include photos of the broken/damaged item. (Please note this does not include frozen or melted items, please see our frozen and melting policy.) If an item is honestly missing please contact us within 7 days of box delivery and we will check our stock and do our best to get you the item. All claims must be made via email within 7 days to be valid. This prevents someone from using an item or giving away an item and then claiming they didn't receive it. Sad but unfortunately it does happen. **Please read our entire FAQ prior to placing an order.**
Customers are responsible for paying any duties or custom fees for their own packages. Please check with your Countries policies before placing an order if you are unsure about duty fees. If your package is returned to us for unpaid custom fees or taxes it is not our responsibility and will not be refunded. The package can be resent at the buyers expense which is $17 to Canada and $28 International. We will tell you exact shipping charges if it is more or less than the amount we charge, which can be paid via Paypal. If you do not have a Paypal we can set up a shipping listing for you. Again, as a customer you are responsible for looking into it and know if and any taxes or fees are associated with a subscription box and making sure your address is correct. **Please read our entire FAQ prior to placing an order.**
We love to include homemade edibles, candles, bath and beauty products to our subscription book box. We purchase these goodies from various vendors/small businesses. However, not all vendors list the detailed description of the ingredients used because they have it on their site. It is your responsibility to research or contact the vendor/small business in regards to the ingredients used. However, we do sample products for quality. We also mainly feature vendors that use all-natural ingredients and ingredients for sensitive skin.
For animal/pet allergies, as pictured on Instagram we have our TBC mascot, which is our Siberian Husky. If you know about huskies you would know that they shed all year round, which means at times a hair may make its way into a crate. We do try very hard to avoid this, however it is hard to. Please be advised that we will not be held responsible for anything (bills, expenses, or treatments) that relates to allergies/sensitive skin. **Please read our entire FAQ prior to placing an order.**
For our large box we pay about $4 just for the box, then we purchase our own packaging and packing materials. We pay a monthly fee to Cratejoy for our shop. We also pay a transaction fee to Paypal and Stripe. Then we pay a 10% fee on each subscription each month and every month that comes through the Cratejoy marketplace. Then if you've used a coupon that comes off. We pay vendors for items, we pay the Authors or publishers for new books usually about $7-$10 each book. Then depending on the weight of the crate as a whole we cover $3.47-$5.22 (US residents), Canada residents we cover $1.47-$8.52, and International residents we cover $5.60-$10+ of the actual cost of shipping. Then with what is left we create a box for you that costs you only $29.99 a month. We ask that you take a look at these numbers and be respectful of our business and know that we make these crates for you from our heart and not for much profit. So please be respectful of our time and efforts. I spend a lot of my time coming up with the themes, curating the items, and preparing these crates for you. However, I love doing it and as stressful as it may be at times it makes me happy to know that I was able to make the lovely person opening their crate happy! <3
***There are no returns, exchanges, or refunds given on subscription or one time purchase boxes, or on books. ALL SALES ARE FINAL. Please read the FAQ's and TBC policies prior to ordering.***
***We reserve the right to change the FAQ & Terms at any time***